General musings from the MacVector team about sequence analysis, molecular biology, the Mac in general and of course your favorite sequence analysis app for the Mac!

101 things you (maybe) didn’t know about MacVector: #34 – How to fix a -5000 License Activation Error

If you are using an older (pre-13.0) version of MacVector and you try to activate a license on a new computer, or after upgrading your operating system, you may get the following error;

Error

This is due to various read/write permissions changes that Apple have made to OS X over the years that prevents MacVector from creating a folder in the right location to store the Licenses file. Luckily, the fix is simple – all you have to do is manually create the folder in the right place. Here are the step by step instructions;

1) Quit MacVector.

2) Open a Mac OS X Finder window. Choose the Go | Go To Folder… menu item.

3) In the dialog that results, type or paste “/Library/Application Support” without the quotes, then click on the Go button.

GoToFolder

4) That should navigate you to the Application Support folder. Now choose File | New Folder to create a new folder. You will be prompted for an Administration password in order to create the folder. If you do not have one, you will need to contact your local IT Administrator.

5) The folder will be called “Untitled Folder” by default. Rename the folder to “MacVector”.

RenamedFolder

6) Now start MacVector again and try to activate the license. This time you should be successful.

If you are still having problems, please send an e-mail to support@macvector.com and let us know the version of MacVector and the version of OS X you are using and we will get right back to you.

This is an article in a long running series of tips to help you get the most out of MacVector. If you want to get notified every time a new tip gets published, follow us @MacVector on twitter (or check the feed for the hashtag #101MacVectorTips) or like us on Facebook.

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