Contact Support

We have many resources to help with MacVector, and we aim to make MacVector as easy to use (just like a Mac!). However, always remember that the MacVector Support Team is only ever an email away ..or a phone call away!). We genuinely enjoy hearing from users. There are no redirects to read some topic that is nothing to do with your problem. Your email will always be read by one of the Suport team that can help. …and if we cannot we will always put effort into finding our how we can resolve your problem quickly! That’s the advantage of a smalll team!

We will always reply back within a working day, generally much quicker than that!

MacVector Help

For specific and up to date information turn to the MacVector Help directly within the MacVector Application itself. Either search for a specific function or select the main menu to browse functionality

• click HELP > MACVECTOR HELP

Weekly tips email newsletter

We have a short weekly email with tips on using MacVector. Most of the tips are answers to questions that have recently been asked by users. We think that if someone has a question about it, then others probably do too! We will never forward your information on to a third party and you are able to easily unsubscribe from these emails.

Every email is meant to be read in a few minutes or quickly skipped if it is not relevant. They rarely have more than three short paragraphs. You can view past posts and subscribe here

MacVector Blog

Our blog has regular articles, both short and long on MacVector’s features.

Screencasts

Sometimes a video is more instructional than text. There are short video tips on our YouTube channel.

These cover subjects as diverse as adding primers to the Primer database, or aligning large sequencing reads datasets against a genome. Each one is less than 2 minutes and generally shorter than that

Workshops

We will come and run real live workshops for your research group or institute. Email MacVector Support to find out about workshops in your area.